FAQs

home-booking

2020 season cancellation

Can I transfer to 2021?

If you have a 2020 booking, we would love you to choose this option! You can transfer your booking to equivalent dates for next year and still have a refund at a later date if you wish. Prices, discounts, transport and your precise dates can all be confirmed later in the year.

Can I get a refund?

If you have a 2020 booking and don’t want to move it to 2021, you are entitled to a full refund. You should have already been contacted by email. If you haven’t heard from us, please check your spam folder and email info@springharvestholidays.com if necessary.

Can I support SHH financially by donating my deposit?

If you would like to donate your deposit to help offset the substantial losses we’ll incur this year, just let us know. We will be very grateful.

Alternatively, if you’d like your deposit to be donated to the LPO offerings fund please accept your refund then make a donation here via Essential Christian where Gift Aid can be added. The offerings go to local and national French charities, to support couriers in discipleship training and to subsidise holidays for less well-off people.

If circumstances change dramatically, could the decision change?

Yes, but to be honest the likelihood is very low! If restrictions ease significantly, risks reduce vastly, suitable travel insurance becomes available again, and there is an overwhelming wave of enthusiasm for crossing the Channel, then if there is enough time, we will relaunch the 2020 season.

Other French campsites are opening – why not LPO?

French campsites are expecting an upsurge in demand from ‘staycation’ holidaymakers. Most of them are not offering the activities for children and teens and other group activities that are central to LPO life. If French guests need to isolate, most will be able to simply drive home and isolate there. LPO is very different, with 90% of guests travelling from the UK. These are just some of the key factors that explain the difference.

Why didn’t Spring Harvest Holidays cancel the season earlier?

France has shown promising signs of opening up, so as along as there were hopes of offering something like the LPO holidays our guests expect, we worked towards that possibility. Countless hours have been put into finding ways round the various obstacles but in the end it just wasn’t possible.

How do I get in touch with you?

Many of our team are furloughed. The rest of us are now working from home. Phone lines are still operational but we ask that you email us at info@springharvestholidays.com with non-urgent enquiries.

insurance

Does Spring Harvest Holidays offer travel insurance?

We are no longer able to provide travel insurance, or offer recommendations of specific insurance companies.

However, we do strongly insist that everyone be adequately covered by insurance for the duration of their holidays with us. There are countless insurance options available, so please explore some and ensure that you choose a policy that you are happy with.

Why do I need travel insurance?

There’s a very good and impartial answer to this question here, by the Money Advice Service, so please do read that!

Please be aware that the EHIC does not cover all potential medical expenses that could be incurred while abroad.

What if I can’t find my EHIC?

If you need to apply for an EHIC, you can do so here. Make sure you don’t use a website that charges you, as the EHIC is free.

If you are applying at the last minute and the physical card doesn’t arrive before you travel, you can phone +44 191 218 1999 for health care while away.

Please do ensure that your EHIC is still in date.

 

booking

Can I request a certain pitch?

Yes, you can! We do our best to fulfil requests, but they can never be guaranteed.

Allocation happens roughly two months in advance, but things can change at the last minute.

Booking early gives you the best chance of getting what you’re hoping for!

Pets – can we bring them?

Only guide dogs, hearing dogs and other assistance dogs are allowed at Le Pas Opton.

Departure – which day do we depart?

You must leave your holiday home by 10am on your day of departure (normally a Monday). All rubbish must be removed, all crockery and cooking equipment left clean and your accommodation left as you would wish to find it.

Adding to a group – can we add to the number of people joining our holiday party?

Yes, but your party must not exceed the maximum party number. The maximum number for each BYO camping/caravan emplacement is 8. Changes made that affect ferry bookings will incur an amendment fee of £25; apart from that there’s no cost.

Arrival – Which day can we start our holiday & when can we arrive?

All our holidays run Monday to Monday, except half term. You can add up to three extra nights to your holiday during certain periods. Please aim to arrive after 3pm and before welcome drinks at 7.30pm. Reception will close at 8pm on Mondays and 6pm Tuesday- Sunday. Your accommodation will be ready from 5pm. If you are bringing a tent, caravan or tourer, please allow time to have your home ready in daylight and so as not to disturb other guests. The park gates are locked between 10:30pm and 7.30am so if you arrive late your vehicle will need to be left in our car park overnight. If you know that you will be arriving after 8pm, please contact Le Pas Opton direct on (0033) 251551198, ideally before 6pm.

travel

What do I need to have in my car when driving in France?

For a full and detailed list see the RAC website here (under ‘Things to take’), but the most important items are reflective jackets, headlight deflectors, GB sticker, warning triangle and spare bulbs kit.

Can I book non-standard travel dates?

If you want to travel out earlier or come back later than your booked dates with us, that’s fine. It may cost a little more, and if travelling at the weekend it may cost a lot more, but it doesn’t take long to check prices and availability so please do call us and get a quote for what you would like to do.

What happens about ferry tickets?

All you need when you arrive at the port is your ferry booking reference. When you give the check-in attendant your passports, the easiest thing to do is simply hand them a piece of paper with the booking reference clearly written on it. If you forget your reference they can look up your booking by other means, but this will take longer.

How do I drive to LPO?

The address of the site is:

Le Pas Opton
1335 Route du Pas Opton
85800 Le Fenouiller

GPS: 46.730276, -1.877267

The basic directions you need are Rennes, Nantes (Bordeaux), La Roche sur Yon and Challans. For full driving directions based on driving from Caen, see here.

To plan your route, taking into account toll roads, you may want to use autoroutes.fr. It recognises ‘Le Pas Opton’ as a destination.

 

accommodation

TV – will we have a TV?

TV is provided in the villas but not in the mobile homes or tents. However, our bar has satellite TV which we can use to show major sporting events at the park manager’s discretion. Evergreen deluxe mobile homes also have a CD player and radio.

Parking – where can we park our car?

Each emplacement has space for one car. Additional cars need to be left in the car park at the front of the park. We encourage you to leave all cars in the car park after unloading as it’s safer for all park users and gives you more space.

Emplacement space – how much camping space will we be allocated?

Touring emplacements vary in size starting from 82 square metres. A limited number of Premium emplacements are available. A 6amp electricity supply is available to most emplacements via a euro connector and water is available nearby.

general

What essentials should I bring?

Our accommodation comes equipped with crockery, utensils and other implements. You might find it useful to bring a teatowel, dishcloth and washing up liquid as these are not provided. You will also need to bring your own bedding, linen and towels, depending on what accommodation you book, although this is available to hire from us.

Are there special guidelines for parents and carers with regard to the children’s clubs?

Yes. Please read this information carefully. Parents are responsible for their children at all times. We share that responsibility with you during supervised activities as detailed in the guidelines. Please remember that for safety reasons numbers may be limited for children’s activities.

  • Under fives activities are designed for your child and you – except for special sessions in the Toddler Week
  • Children are invited to join sessions for their own age group only
  • Open air activities are always subject to change
  • No alcohol is permitted for under 18s – except at your own accommodation with parental permission and supervision
  • Parents are responsible for their children at all times. Please stay in the park during children’s sessions
Can friends visit us at Le Pas Opton?

Certainly! Just ask them to park in the main car park and sign in and out at reception. Local regulations do not permit visitors to use the swimming pool.

on-site facilities

Is there WiFi?

Yes, but only in the Bar area. Prices are per device, and you can choose:

1 hour (5 x 15 minutes, any time but one device only) for €1, 1 day (€4), 3 days (€8), 7 days (€15) or 14 days (€20)

Shop – what can I buy on-site?

The shop stocks a small range of store cupboard foods and basic fresh food such as milk and fresh bread. If you want to do a food shop for your whole stay, there are a number of supermarkets within a short drive of Le Pas Opton.

Wheelchair access – how accessible is the park?

Our bungalow Le Printemps is ideal for wheelchair users, with a specially adapted bathroom. We have a fully adapted mobile home, the Beechwood, which includes a ramp to the balcony and a layout that is suited to wheelchair users. We also have accessible toilets and showers in our main building, swimming pool complex and one amenity block. For more information, see our accessibility page.

Telephone – is there a public telephone?

There is  a UK payphone (no need to dial international codes) that accepts euro coins.

Swimming pool – when is it open?

The pool is open from mid morning to around 7pm daily.

Money – where can we change our currency?

There are no banks or post offices around that will exchange money.

You should be able to make card payments using your normal debit or credit card in most cases, including for purchases at LPO.

There are plenty of ATMs in nearby towns; the nearest one is just five minutes’ drive away in Le Fenouiller village. Your debit card will enable you to withdraw cash at French ATMs. It’s advisable that you notify your bank that you are travelling overseas.

local area

Weather – what’s it like in the Vendée region?

The Vendée enjoys an excellent micro climate with 2500 hours of sunshine each year, but it does rain sometimes so we can’t
always guarantee brochure weather!

Time – what about French time?

France is one hour ahead of English time. Ferry timetables follow local time.

Public Holidays – should we be aware?

Certain local businesses, including petrol stations, may be closed on public holidays. In 2018 the relevant French public holidays are:

  • 10 May – Ascension Day (Ascension catholique)
  • 21 May – Whit Monday (Lundi de Pentecôte)
  • 14 July – Bastille Day (Fête nationale)
  • 15 August – Assumption of the Blessed Virgin Mary (Assomption)
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