FAQs

home-booking

coronavirus

How do I get in touch with you?

Most of our team are now working from home. Phone lines are busy so we ask that you email us at info@springharvestholidays.com with non-urgent enquiries at this time.

What would happen in case of last-minute disruption to travel, or other virus-related problems?

You should check the terms of your travel insurance for this kind of eventuality.  In any case, we will provide guidance and updates before taking any balance payments so that you can be informed.

What will happen if someone in my party has to self-isolate or gets Coronavirus just before travelling?

You will need to check the terms of your travel insurance which usually provides cover for such circumstances.

What will happen to my ferry booking?

For bookings starting before the 29th June, we will cancel any ferry/Eurotunnel bookings made for you. This will not affect your costs in any way.

So are you cancelling my May-June booking?

For holidays in the affected period (May-June), we are changing or cancelling (according to your preference) your booking as per section 7 of the terms and conditions.  We hope to be able to move your booking to a point in July, August or September, or even to 2021. However if you want us fully to cancel your booking we will do so and refund your deposit.

Will I get a refund if I decide to cancel a booking for July-September?

If you have paid more than the deposit, that amount will be refundable. We’re sorry but in line with our terms and conditions, deposits are not refundable if you decide to cancel. We can provide you with a cancellation invoice which may assist you in making a claim on your travel insurance to recoup your deposit.

Could I defer my May/June holiday to 2021?

If you would like to choose this option, we can transfer your booking to equivalent dates for next year. Prices, discounts, transport and your precise dates can all be confirmed at a later date.

Can I transfer my May/June booking to later in the season?

We hope that by early May we’ll be in a position to transfer your booking, offering you a range of attractive options for an LPO holiday in July, August or September instead.

insurance

Does Spring Harvest Holidays offer travel insurance?

We are no longer able to provide travel insurance, or offer recommendations of specific insurance companies.

However, we do strongly insist that everyone be adequately covered by insurance for the duration of their holidays with us. There are countless insurance options available, so please explore some and ensure that you choose a policy that you are happy with.

Why do I need travel insurance?

There’s a very good and impartial answer to this question here, by the Money Advice Service, so please do read that!

Please be aware that the EHIC does not cover all potential medical expenses that could be incurred while abroad.

What if I can’t find my EHIC?

If you need to apply for an EHIC, you can do so here. Make sure you don’t use a website that charges you, as the EHIC is free.

If you are applying at the last minute and the physical card doesn’t arrive before you travel, you can phone +44 191 218 1999 for health care while away.

Please do ensure that your EHIC is still in date.

 

booking

Can I request a certain pitch?

Yes, you can! We do our best to fulfil requests, but they can never be guaranteed.

Allocation happens roughly two months in advance, but things can change at the last minute.

Booking early gives you the best chance of getting what you’re hoping for!

Pets – can we bring them?

Only guide dogs, hearing dogs and other assistance dogs are allowed at Le Pas Opton.

Departure – which day do we depart?

You must leave your holiday home by 10am on your day of departure (normally a Monday). All rubbish must be removed, all crockery and cooking equipment left clean and your accommodation left as you would wish to find it.

Adding to a group – can we add to the number of people joining our holiday party?

Yes, but your party must not exceed the maximum party number. The maximum number for each BYO camping/caravan emplacement is 8. Changes made that affect ferry bookings will incur an amendment fee of £25; apart from that there’s no cost.

Arrival – Which day can we start our holiday & when can we arrive?

All our holidays run Monday to Monday, except half term. You can add up to three extra nights to your holiday during certain periods. Please aim to arrive after 3pm and before welcome drinks at 7.30pm. Reception will close at 8pm on Mondays and 6pm Tuesday- Sunday. Your accommodation will be ready from 5pm. If you are bringing a tent, caravan or tourer, please allow time to have your home ready in daylight and so as not to disturb other guests. The park gates are locked between 10:30pm and 7.30am so if you arrive late your vehicle will need to be left in our car park overnight. If you know that you will be arriving after 8pm, please contact Le Pas Opton direct on (0033) 251551198, ideally before 6pm.

travel

What do I need to have in my car when driving in France?

For a full and detailed list see the RAC website here (under ‘Things to take’), but the most important items are reflective jackets, headlight deflectors, GB sticker, warning triangle and spare bulbs kit.

Can I book non-standard travel dates?

If you want to travel out earlier or come back later than your booked dates with us, that’s fine. It may cost a little more, and if travelling at the weekend it may cost a lot more, but it doesn’t take long to check prices and availability so please do call us and get a quote for what you would like to do.

What happens about ferry tickets?

All you need when you arrive at the port is your ferry booking reference. When you give the check-in attendant your passports, the easiest thing to do is simply hand them a piece of paper with the booking reference clearly written on it. If you forget your reference they can look up your booking by other means, but this will take longer.

How do I drive to LPO?

The address of the site is:

Le Pas Opton
1335 Route du Pas Opton
85800 Le Fenouiller

GPS: 46.730276, -1.877267

The basic directions you need are Rennes, Nantes (Bordeaux), La Roche sur Yon and Challans. For full driving directions based on driving from Caen, see here.

To plan your route, taking into account toll roads, you may want to use autoroutes.fr. It recognises ‘Le Pas Opton’ as a destination.

 

accommodation

TV – will we have a TV?

TV is provided in the villas but not in the mobile homes or tents. However, our bar has satellite TV which we can use to show major sporting events at the park manager’s discretion. Evergreen deluxe mobile homes also have a CD player and radio.

Parking – where can we park our car?

Each emplacement has space for one car. Additional cars need to be left in the car park at the front of the park. We encourage you to leave all cars in the car park after unloading as it’s safer for all park users and gives you more space.

Emplacement space – how much camping space will we be allocated?

Touring emplacements vary in size starting from 82 square metres. A limited number of Premium emplacements are available. A 6amp electricity supply is available to most emplacements via a euro connector and water is available nearby.

general

What essentials should I bring?

Our accommodation comes equipped with crockery, utensils and other implements. You might find it useful to bring a teatowel, dishcloth and washing up liquid as these are not provided. You will also need to bring your own bedding, linen and towels, depending on what accommodation you book, although this is available to hire from us.

Are there special guidelines for parents and carers with regard to the children’s clubs?

Yes. Please read this information carefully. Parents are responsible for their children at all times. We share that responsibility with you during supervised activities as detailed in the guidelines. Please remember that for safety reasons numbers may be limited for children’s activities.

  • Under fives activities are designed for your child and you – except for special sessions in the Toddler Week
  • Children are invited to join sessions for their own age group only
  • Open air activities are always subject to change
  • No alcohol is permitted for under 18s – except at your own accommodation with parental permission and supervision
  • Parents are responsible for their children at all times. Please stay in the park during children’s sessions
Can friends visit us at Le Pas Opton?

Certainly! Just ask them to park in the main car park and sign in and out at reception. Local regulations do not permit visitors to use the swimming pool.

on-site facilities

Is there WiFi?

Yes, but only in the Bar area. Prices are per device, and you can choose:

1 hour (5 x 15 minutes, any time but one device only) for €1, 1 day (€4), 3 days (€8), 7 days (€15) or 14 days (€20)

Shop – what can I buy on-site?

The shop stocks a small range of store cupboard foods and basic fresh food such as milk and fresh bread. If you want to do a food shop for your whole stay, there are a number of supermarkets within a short drive of Le Pas Opton.

Wheelchair access – how accessible is the park?

Our bungalow Le Printemps is ideal for wheelchair users, with a specially adapted bathroom. We have a fully adapted mobile home, the Beechwood, which includes a ramp to the balcony and a layout that is suited to wheelchair users. We also have accessible toilets and showers in our main building, swimming pool complex and one amenity block. For more information, see our accessibility page.

Telephone – is there a public telephone?

There is  a UK payphone (no need to dial international codes) that accepts euro coins.

Swimming pool – when is it open?

The pool is open from mid morning to around 7pm daily.

Money – where can we change our currency?

There are no banks or post offices around that will exchange money.

You should be able to make card payments using your normal debit or credit card in most cases, including for purchases at LPO.

There are plenty of ATMs in nearby towns; the nearest one is just five minutes’ drive away in Le Fenouiller village. Your debit card will enable you to withdraw cash at French ATMs. It’s advisable that you notify your bank that you are travelling overseas.

local area

Weather – what’s it like in the Vendée region?

The Vendée enjoys an excellent micro climate with 2500 hours of sunshine each year, but it does rain sometimes so we can’t
always guarantee brochure weather!

Time – what about French time?

France is one hour ahead of English time. Ferry timetables follow local time.

Public Holidays – should we be aware?

Certain local businesses, including petrol stations, may be closed on public holidays. In 2018 the relevant French public holidays are:

  • 10 May – Ascension Day (Ascension catholique)
  • 21 May – Whit Monday (Lundi de Pentecôte)
  • 14 July – Bastille Day (Fête nationale)
  • 15 August – Assumption of the Blessed Virgin Mary (Assomption)

or phone 01825 748318

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